Common PupBox questions and support documentation.

• Adult Dogs
• Do you include rawhide?
• How do I get started?
• Birthday Box
• What is PupBox?
• Return Policy
• Are your products safe for my puppy? Where are the products made?
• PupBox Referral Program
• What if my pup has a food allergy?
• Do you work with partners?

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• COVID-19 FAQ's
• Will my PupBox be delayed due to the Coronavirus?
• Are your imported products from China at risk for Coronavirus?
• Can coronavirus be transmitted through the PupBox being shipped to my house?

• Can I cancel my subscription?
• I want to skip a month of PupBox, can I do so?
• What products will be included in my PupBox?
• Do you offer tough toys for pups that are heavy chewers?
• Pricing
• What kind of training and education material will you provide each month?
• Can I add a second dog?
• Coupon Restrictions

• How can I alter my shipping information?
• How often will you charge my card?
• How do I update my payment information?
• What payment methods do you accept?

• When will I receive my PupBox?
• I haven't received my tracking notification email. How do I track my box?
• International Shipping

• Do I have to pay for shipping on my PupShop purchases?
• Do I have to be a PupBox member to buy products from your online store?
• How does the online store work?
• How do I redeem my store credit?