Common PupBox questions and support documentation.
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Do you include rawhide?
Are your products safe for my puppy? Where are the products made?
What is PupBox?
How do I get started?
What if my pup has a food allergy?
PupBox Referral Program
Do you work with partners?
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Will my PupBox be delayed due to the Coronavirus?
Are your imported products from China at risk for Coronavirus?
Can coronavirus be transmitted through the PupBox being shipped to my house?
Can I cancel my subscription?
I want to skip a month of PupBox, can I do so?
What products will be included in my PupBox?
Do you offer tough toys for pups that are heavy chewers?
What kind of training and education material will you provide each month?
Can I add a second dog?
How often will you charge my card?
How can I alter my shipping information?
How do I update my payment information?
What payment methods do you accept?
When will I receive my PupBox?
I haven't received my tracking notification email. How do I track my box?
Do I have to pay for shipping on my PupShop purchases?
How does the online store work?
Do I have to be a PupBox member to buy products from your online store?
How do I redeem my store credit?