Common PupBox questions and support documentation.

• Do you include rawhide?
• Birthday Box
• Adult Dogs
• Return Policy
• Are your products safe for my puppy? Where are the products made?
• What is PupBox?
• How do I get started?
• What if my pup has a food allergy?
• PupBox Referral Program
• A message to our Canadian subscribers

Browse all articles

• What are the 4 PupBox Stages?
• What are examples of age-relevant products and content?
• I have dogs of different ages. Will they get the same content?
• Are the 4 PupBox stages available now?
• Are there training guides for all ages?

• Can I cancel my subscription?
• I want to skip a month of PupBox, can I do so?
• What products will be included in my PupBox?
• Do you offer tough toys for pups that are heavy chewers?
• Pricing
• Can I add a second dog?
• What kind of training and education material will you provide each month?
• Coupon Restrictions

• How often will you charge my card?
• How can I alter my shipping information?
• How do I update my payment information?
• What payment methods do you accept?

• When will I receive my PupBox?
• International Shipping
• I haven't received my tracking notification email. How do I track my box?

• Do I have to be a PupBox member to buy products from your online store?
• How do I redeem my store credit?

• Petco Contest Official Rules